I hand make soy candles and carry candle accessories. I take pride in my work and work hard to make sure my candles are the best they can be. I mix them well so the fragrance lasts through out the life of the candle. Soy candles are great for the environment and your health. I have asthma and can now burn candles again, since I went to soy. I also like soy candles because they support the American Farmer.
Our contact information
By email:
donnaskountrykreations@yahoo.com
By standard mail:
Kountry Kreations
2422 W Strawberry Rd
Rockville, IN 47872-7097
By phone:
(765)592-4961 (between 8 a.m. and 6 p.m. Eastern time)
Toll Free 1-888-242-3677
Business Opportunity:
Like to make your own candles? Be your own boss? Check out: http://www.cwlight.com/donnalee
donnaskountrykreations@yahoo.com
By email:
donnaskountrykreations@yahoo.com
By standard mail:
Kountry Kreations
2422 W Strawberry Rd
Rockville, IN 47872-7097
By phone:
(765)592-4961 (between 8 a.m. and 6 p.m. Eastern time)
Toll Free 1-888-242-3677
Business Opportunity:
Like to make your own candles? Be your own boss? Check out: http://www.cwlight.com/donnalee
donnaskountrykreations@yahoo.com
Shipping Information:
Allow a week-two weeks for processing orders. And three to seven days for delivery. All orders sent UPS or USPS.
Refund, Returns and Cancellation Policies:
Refunds and returns are only granted within 30 days of purchase if item is unused. Refunds will only be given of the product amount and will not include shipping costs. To return an item, email me at the above email and I will send you return instructions.
Cancellation of an order will only be accepted within the first 24 hrs after placing the order. To cancel an order just email or call.
Frequently Asked Questions:
How can I contact you if I have immediate questions? By email- donnaskountrykreations@yahoo.com or by phone- 1-888-242-3677
Can I get a customized candle? Yes, I can make any fragrance in almost any color you chose. Either email or call for custom orders.
What shipping options does your store offer? We ship through UPS and USPS depending on size and weight of items ordered.
How long will it take to get my order? Shipping time depends on where you live. Click on the map for a larger view, showing standard UPS Ground delivery times. If you need your order sooner, we also offer 3-Day, 2nd Day, and Overnight shipping.
US Post Priority Shipping is also available. It generally takes 3-4 business days, depending on your location. However, no tracking information is available to track your order once it is shipped.
How much will shipping cost? Kountry Kreations uses UPS and USPS services to ship your order. Shipping costs are determined by the type of shipping (Ground, 3-Day Select, 2nd Day Air, or Overnight Air), your distance from Kountry Kreations, and the weight of your order. Our average shipping costs for UPS Ground service are about $8 per order. For standard orders, US Postal rates are generally lower. Expedited shipping rates are higher.
If you would like an exact shipping cost, please feel free to go through the ordering process on our website. It will allow you to try the various shipping options, see the prices, and compare them before we ask for any payment information. It's not an estimate -- it's better... it's the exact cost!
Payment Policy You can pay for your order with a credit card through PayPal, check, money order. Credit card orders will be processed immediately. If you pay by check or money order, we must receive and clear your check before processing your order.
If we have any questions about your order, we will contact you as quickly as possible.
Customer Service Policy We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. If you do not like your items, we will gladly exchange them for any other candle, warmer, or reed diffuser in our selection and either refund or charge you the difference.
If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a small restocking fee. All returns and exchanges must take place within 30 days of receipt of your order
All exchanges and refunds must take place within 30 days of receipt of products.
Communication Policy We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.
Sales Tax Policy A sales tax of 7% is collected on orders sent to addresses within the State of Indiana.
Allow a week-two weeks for processing orders. And three to seven days for delivery. All orders sent UPS or USPS.
Refund, Returns and Cancellation Policies:
Refunds and returns are only granted within 30 days of purchase if item is unused. Refunds will only be given of the product amount and will not include shipping costs. To return an item, email me at the above email and I will send you return instructions.
Cancellation of an order will only be accepted within the first 24 hrs after placing the order. To cancel an order just email or call.
Frequently Asked Questions:
How can I contact you if I have immediate questions? By email- donnaskountrykreations@yahoo.com or by phone- 1-888-242-3677
Can I get a customized candle? Yes, I can make any fragrance in almost any color you chose. Either email or call for custom orders.
What shipping options does your store offer? We ship through UPS and USPS depending on size and weight of items ordered.
How long will it take to get my order? Shipping time depends on where you live. Click on the map for a larger view, showing standard UPS Ground delivery times. If you need your order sooner, we also offer 3-Day, 2nd Day, and Overnight shipping.
US Post Priority Shipping is also available. It generally takes 3-4 business days, depending on your location. However, no tracking information is available to track your order once it is shipped.
How much will shipping cost? Kountry Kreations uses UPS and USPS services to ship your order. Shipping costs are determined by the type of shipping (Ground, 3-Day Select, 2nd Day Air, or Overnight Air), your distance from Kountry Kreations, and the weight of your order. Our average shipping costs for UPS Ground service are about $8 per order. For standard orders, US Postal rates are generally lower. Expedited shipping rates are higher.
If you would like an exact shipping cost, please feel free to go through the ordering process on our website. It will allow you to try the various shipping options, see the prices, and compare them before we ask for any payment information. It's not an estimate -- it's better... it's the exact cost!
Payment Policy You can pay for your order with a credit card through PayPal, check, money order. Credit card orders will be processed immediately. If you pay by check or money order, we must receive and clear your check before processing your order.
If we have any questions about your order, we will contact you as quickly as possible.
Customer Service Policy We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. If you do not like your items, we will gladly exchange them for any other candle, warmer, or reed diffuser in our selection and either refund or charge you the difference.
If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a small restocking fee. All returns and exchanges must take place within 30 days of receipt of your order
All exchanges and refunds must take place within 30 days of receipt of products.
Communication Policy We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.
Sales Tax Policy A sales tax of 7% is collected on orders sent to addresses within the State of Indiana.
2422 W Strawberry Rd
Rockville, IN 47872
Toll Free: 1-866-242-3677
